policies

Forms of Payment
We currently accept Visa and MasterCard debit or credit cards as payment. We do not accept personal or business checks at this time.

Shipping & Delivery
EnviroNaturals® is located in Coarsegold, California. We currently ship packages only within the contiguous United States via Fedex Ground with delivery in 1 to 5 business days, depending upon the distance to your destination. We cannot ship to P.O. boxes or to APO, FPO, or DPO addresses.

All rates are calculated according to the actual weights of the items in your shopping cart, the destination address, and the weight of the box and packing materials.

We do our best to pack and ship orders within 1-2 business days of receipt of your order.

Please inspect your items immediately upon delivery. Claims for defective or damaged items must be filed within 10 days from delivery date. Claims received after 10 days from delivery date will not be processed.

Return Policy
We want you to be 100% satisfied with all of your purchases! If, for any reason whatsoever, you are not pleased with your purchase, you may return it within 10 days for credit or exchange. Returns must be pre-authorized by calling 1-888-808-7744. Returns received and not pre-authorized will be subject to a 25% restocking fee. Refunds are not issued except in the case of defective merchandise that we are unable to replace. The original cost of shipping the item(s) to you will not be credited or refunded. Please include a copy of your original receipt as proof of purchase, and indicate the reason for the return. Also be sure your return package is labeled clearly and sent prepaid and insured for the full amount of the items being returned. We cannot accept any product returns shipped C.O.D.

Cancellation Policy
If you need to cancel an order, you must call us at 1-888-808-7744. However, an order may not be cancelled once it has entered the shipping process. Orders canceled after 24 hours may be subject to a cancellation and restocking fee from a minimum of 25% to a maximum of 50% in addition to any shipping charges incurred.

Return Shipping Address
Please call 1.888.808.7744 (toll-free) or send an e-mail for a return authorization and shipping address.

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